ParentSquare Notification Settings

Banner with ParentSquare logo and the title “ParentSquare Notification Settings” over a soft background of communication icons like messages and notifications.

Notification Setting Options

In ParentSquare, parents/caregivers, staff, and students in grades 9-12 have three options for how often they receive notifications from the platform:

  • Instant:  Receive all messages instantly
  • Digest:  Receive all messages together in one daily communication around 6 PM.
  • Off:  No notifications are sent.

*Please note:
Regardless of your notification settings, you will continue to receive emergency notifications instantly. These notifications can be sent in the following ways: a Post that is set to send immediately, a Smart Alert, or an Urgent Alert. In addition, Direct Messages can still be received.

Advice on Notification Settings and Alerts

If you feel you are receiving too many messages from ParentSquare, we advise you to log into your account and visit Notification Settings, then select Digest. Then, make sure School Alerts is selected as On.

By doing this, you will receive all notifications at about 6:00 PM with the exception of School Alerts, which are also called Smart Alerts and are intended for important information. The most severe emergency alerts are called Urgent Alerts, which cannot be disabled. You will receive Urgent Alerts regardless of your settings, as these are intended to be used sparingly.

You also have the option to select Off in Notification Settings, but keep School Alerts selected as On.

Changing Settings vs. Opting Out of Texts

If you do not want to receive all messages instantly, we encourage you to select Digest or Off in the Notification Settings feature. This allows you to customize how often you receive message alerts by text, email, or app.

We encourage all parents and caregivers to download the ParentSquare app from the Apple Store or Google Play Store, and register their accounts.

 

How to Change Your Notification Settings

 

Change Notification Settings on Mobile App

  1. From Home, tap the Menu, or triple bars, on the top left.
  2. Select Account.
  3. Select Notifications.
  4. Use the toggle to turn notifications on or off by email, text, and app.
  5. Select Instant or Digest for email, text, or app.

Step-by-step mobile screenshots showing how to access ParentSquare notification settings: open the menu, select Account, tap Notifications, turn on email notifications, and choose between Instant or Digest for text notifications.

Change Notification Settings on Web Browser

  1. From Home, click your name in the top-right corner and select My Account.
  2. Select Notification Settings on the left.
  3. Choose your preferred Notification Settings for General Announcements & Messages, such as Off, Instant, or Digest, and School Alerts, such as On or Off.
Screenshot of ParentSquare web browser settings page showing how to access Notification Settings: open My Account, select Notification Settings from the left menu, and choose Digest under email, text, or app notification options.

Multiple Phone or Email Accounts Listed

If you have multiple phones or emails listed in your account, you may set the order of your preferred contacts to receive notifications. Notifications will only be sent to one email and one phone on your account.