Complaint Resolution

Complaint Resolution Procedures

If you believe that special education requirements have not been followed by Livingston Parish Public Schools or if you have a dispute regarding the provision or delivery of special education services, the following dispute-resolution procedures are available:

Step 1: Contact the Special Education Teacher

Begin by contacting your child’s special education teacher to discuss your concerns and attempt to resolve the matter at the classroom level.

Step 2: Contact the School Principal

If your concerns are not resolved, contact the principal of your child’s school to discuss the issue and request assistance in resolving the matter.

Step 3: Contact the School’s IEP Facilitator

If additional assistance is needed, contact the IEP Facilitator assigned to your child’s school to discuss your concerns and seek assistance with the IEP process or implementation of special education services.

Step 4: Contact the Supervisor of Special Education

If the matter remains unresolved, you may contact the Supervisor of Special Education:

Dr. Joni Walker
Telephone: 225-686-4245
Email: [email protected]

Step 5: Submit a Written Request for Informal Resolution

Parents or guardians may submit a Written Request for Informational Resolution of Special Education Complaint Form or a Due Process Hearing Request, available through the Louisiana Department of Education website at Louisiana Believes.

The applicable procedures are outlined in the Special Education Processes and Procedural Safeguards Rights Booklet.

Early Resolution Process

Parents or guardians may also request informal resolution directly through the Livingston Parish Public Schools Early Resolution Process (ERP). The LEA Early Resolution Process Representative is Dee Langlois.

Requests for informal resolution may be submitted through any of the following methods:

  • In person
  • Telephone: 225-686-4267
  • U.S. Mail: Livingston Parish Public Schools, P.O. Box 1130, Livingston, LA 70754
  • Fax: 225-686-4335
  • Email: [email protected]
  • Telecommunications for the Deaf (TDD)

Parents and guardians are encouraged to document their concerns in writing and retain copies of all correspondence and supporting documentation related to the dispute.